Role: Service Designer

Contract Length: 6 months with possible extension

Location: Hybrid/Edinburgh or Glasgow

IR35: Outside

Pay Rate to Intermediary: 500 per day

Clearance: Disclosure Scotland

Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SERVICE DESIGNER

• The person will provide service design advice and knowledge at a senior practitioner level and support the delivery of outcomes on the mission roadmap and wider business ecosystem.


• To map end to end services in line with user needs and business requirements.


• Redesign services and/or embed new services focussing on What matters to the user .


• Share understanding of approach to service design and maturity and how this supports the Scottish Government approach (Scottish approach to service design and digital service standards)


• Requirement for service design services


• Help to embed Service design thinking into the service area and provide the skills to continue them into customer facing domain and wider business


• Engage in any stage of the service lifecycle.


• Support the Service Design community of practice (CoP) with other internal and external colleagues.


• Work with our communication and organisational design professionals to assist in helping to reduce the impact of change


• Be confident in engaging stakeholders and working with established governance forums such as the technical design authority


• Facilitate co-design with colleagues in the business areas to produce improvements for services.


• Implement improvements across small groups to monitor and assess risk and impact before implementing on a larger scale.


• Measure changes to ensure effectiveness through data gathered for business and colleague impact

SKILLS/EXPERIENCE OF THE SERVICE DESIGNER

• Able to listen to the needs of the technical and business stakeholders and interpret between them.


• Able to manage stakeholders expectations and be flexible.


• Capable of proactive and reactive communication.


• Facilitates difficult discussions within the team or with diverse senior stakeholders.


• Works with higher impact or more complex risks.


• Builds consensus between services or independent stakeholders.


• Can identify and understand constraints across the business or service and is able to communicate these and work within them.


• Able to challenge the validity of constraints ensuring RoS standards are being met.


• Providing direction on which tools and methods to use by using experience to meet the needs of users across a variety of channels.


• Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.


• Able to identify problems or issues in the team dynamic and rectify them.


• Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.


• Able to understand and utilise both quantitative and qualitative data in service designs projects.


• Visualising and implementing strategic service design end to end, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.


• Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) scope.


• Experience of utilising user research


• Designs service patterns for use across multiple services and can identify the simplest approach out of a variety of approaches.

If you are a Service Designer, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us