Inside IR35

6 month

Leeds - Hybrid

An exciting new opportunity has arisen for a Service Desk Analyst to work for
a large scale organisation. You will be responsible for providing a blend of 1st and 2nd line support on a busy fast paced helpdesk.

Responsibilities:
You will have hands-on experience with triaging issues, password resets and troubleshooting a variety of hardware and software devices.
Act as a point of contact for phone calls, emails and support tickets from colleagues regarding IT issues and queries.
You will need to work through current incidents taking into account SLA's and priorities.
Monitor internal ticket system, for new incidents and service requests.

Experience Required:
Previous IT Service Desk experience is imperative.
Be able to provide excellent customer service.
Strong knowledge and experience with Office 365, AD, Windows
The ideal candidate will be reliable and have strong communication skills.
The ability to work independently as well as in a team.

If you are interested and would like to hear more, please get in contact today.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.