Job purpose

Provide 2nd and 3rd line production operational support for Business Systems, many of which are business critical.

Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation life cycle stages.

Demonstrate good problem management ownership and prevention of SLA breach under the Incident/Problem Management processes.

Demonstrate self-starter capabilities identifying areas of improvement and acting to address service impacting issues.

Operational

Provide remote and onsite and support internally developed business critical applications and 3rd Party vendor packages through Dev, UAT Test and Prod. Manage and escalate problems as appropriate.

Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.

Implement changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.

Ensure that the BAU Service is prioritised, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.

Hybrid working - Inside IR35 - Central London

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